Terms and Conditions
Welcome to Crime Investigation Agency (CIA). By accessing and using our website, you agree to the following terms and conditions. Please read them carefully. If you do not agree with these terms, please do not use our website.
1. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and any applicable laws and regulations. We may update these terms from time to time, and it is your responsibility to review them periodically.
2. Use of Website
You agree to use our website for lawful purposes only. You must not use our site to:
- Engage in any unlawful activity or violate any applicable laws or regulations.
- Transmit harmful or malicious content, including viruses, malware, or other harmful code.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
3. Intellectual Property
All content on our website, including text, images, logos, and other materials, is the property of Crime Investigation Agency (CIA) or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
4. User Contributions
If you submit any content or materials to our website, such as comments or feedback, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content. You represent and warrant that you have the rights to grant this license and that your content does not infringe any third-party rights.
5. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content or practices of these sites. Accessing and using third-party websites is at your own risk.
6. Limitation of Liability
To the fullest extent permitted by law, Crime Investigation Agency (CIA) shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or any content therein. We make no warranties or representations about the accuracy, reliability, or completeness of the content on our site.
7. Indemnification
You agree to indemnify and hold harmless Crime Investigation Agency (CIA), its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising out of your use of our website or violation of these terms.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts at our registered office location.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Crime Investigation Agency (CIA)
13/A, Gali No. 9, West Karawal Nagar, Delhi PIN 110094 +91 9839112790 info@ciaindia.in
Thank you for visiting our website and supporting our mission.
Refund & Return Policy
At Crime Investigation Agency (CIA), we are committed to transparency and fairness. This Refund & Return Policy explains how donations, membership fees, registration fees and other payments made through our website are handled. By making a payment on our website, you agree to this policy.
1. Donations
- Donations made to Crime Investigation Agency (CIA) are voluntary contributions towards our charitable activities and are generally non-refundable.
- Once a donation is received, it is utilised for the cause or programme for which it was given, so we are unable to reverse it.
- Please review the donation amount and details carefully before confirming your payment.
2. Eligible Cases for Refund
A refund may be considered only in the following situations:
- Duplicate payment: the same payment was charged more than once for a single transaction.
- Incorrect amount: a technical error caused you to be charged an amount different from what you entered.
- Failed transaction: money was deducted from your account but the donation or registration was not recorded on our system.
3. Membership, Registration & Event Fees
- Membership fees, registration fees, internship fees and similar charges are non-refundable once the membership, certificate or service has been activated or issued.
- If an event, camp or programme is cancelled by us, the fee paid for it will be refunded in full or adjusted towards a future programme, as you prefer.
- If you cancel your participation yourself, the fee will not be refunded unless we have agreed to it in writing.
4. How to Request a Refund
To request a refund in an eligible case, please contact us within 7 days of the transaction with the following details:
- Your full name, mobile number and email address.
- Transaction ID / payment reference number and date of payment.
- The amount paid and the reason for the refund request.
- A screenshot or bank statement showing the deduction (if available).
Requests received after 7 days may not be considered.
5. Refund Processing Time
- After verification, approved refunds are processed within 7 to 10 working days.
- The amount is credited to the original payment method (bank account, card, UPI or wallet) used for the transaction.
- The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Returns
We do not sell physical goods through this website, so no product returns are applicable. If any item, certificate or material is provided as part of a programme and you face an issue with it, please contact us and we will do our best to resolve it.
7. Payment Gateway Charges
Charges deducted by the payment gateway or bank (if any) may not be refundable and may be deducted from the refund amount.
8. Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
9. Contact Us
For any refund-related questions or requests, please contact us at:
Crime Investigation Agency (CIA)
13/A, Gali No. 9, West Karawal Nagar, Delhi PIN 110094 +91 9839112790 info@ciaindia.in
Thank you for your generosity and for supporting our mission.
Privacy Policy
Crime Investigation Agency (CIA) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and any other information you provide when you contact us, make a donation, or register for our events or services.
- Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and collect data about your browsing behavior.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services: To process donations, manage registrations, and respond to your inquiries or requests.
- To Communicate with You: To send you updates, newsletters, and information about our programs, events, and initiatives.
- To Analyze Website Usage: To monitor and analyze website performance and user behavior to improve our site and services.
- To Ensure Security: To protect against unauthorized access, misuse, or fraud.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or managing communications.
- For Legal Reasons: We may disclose your information if required by law or in response to legal processes or requests from law enforcement agencies.
- With Your Consent: We may share your information with third parties if you provide explicit consent to do so.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access and Correction: You have the right to access and correct your personal information held by us. You can request to update or delete your information by contacting us using the details provided below.
- Opt-Out: You may opt-out of receiving promotional emails or communications from us by following the unsubscribe instructions in those communications or contacting us directly.
6. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and encourage you to review the policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
Crime Investigation Agency (CIA)
13/A, Gali No. 9, West Karawal Nagar, Delhi PIN 110094 +91 9839112790 info@ciaindia.in
Thank you for your trust in Crime Investigation Agency (CIA). We are committed to protecting your privacy and ensuring a positive experience on our website.
